Client Support Ticket

Welcome to the ROI Support Portal

In order to streamline support requests and better serve you, we utilize this support ticket system.
Please use the form below to report an issue. A representative from R.O.I. will be contacting you shortly after you submit your issue.

Please fill out this form

If you have any questions about how to use this form please email support@roicg.com

General Support

Support Case Priorities

Low : Lesser issue that is an annoyance but does not affect system function in a significant way. These tend to be cosmetic issues or affect parts of the system that are rarely used.

Normal : Moderate issue that is an inconvenience but does not affect essential system functions in a significant way. Typically a workaround can be provided that is not cumbersome.

High: Serious issue that strongly affects the client but does not prevent the client from performing essential system functions. Typically a workaround can be provided, but may be cumbersome.

Emergency: Critical issue that prevents the client from performing essential system functions. Emergency issues would be considered “show stoppers” where no workaround is available.